Real Talk Australia (RTA) knows that you care how information about you is used and shared. We appreciate you trusting that our organisation will do so carefully and sensibly.
The privacy of all individuals whom RTA interacts with is very important to us and we are committed to protecting all personal information we collect and hold. We do this by handling information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
By visiting www.realtalkparents.com, realtalkaustralia.com, realtalkeducation.org, using the products provided at these websites, or sharing personal information with RTA you are accepting the practices described in this Privacy Notice.
Collection of Your Information
RTA collects information about the schools and organisations we work with, staff at these schools and organisations, purchasers of our resources, and various other people or groups who are interested in connecting with us.
Types of Information Collected
When you visit our website, purchase a product, use the online platforms of Real Talk Australia, Real Talk Parents (RTP) or Real Talk Education (RTE), or make an enquiry online or offline, you may provide us with personal, school and/or organisation information, that includes (but is not limited to):
- names, addresses, telephone numbers, email addresses and other contact details;
- date of birth, gender, and occupation;
- information about persons using the online platforms;
- information related to use of the online platforms;
Method of Collection
Personal, school and/or organisation information will generally be collected directly from you through the online platforms, the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you.
There may, however, be some instances where personal information about you, your school and/or your organisation will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.
Except as otherwise permitted by law, RTA only collects sensitive information about you, your school and/or your organisation if you, or in the case of minors: your guardian, consents to the collection of the information and if the information is reasonably necessary for the performance of our functions and activities.
Purpose of Collection
The information that RTA collects and holds about you, your school and/or your organisation depends on your interaction with RTA. Generally, RTA collects, uses and holds your personal information if it is reasonably necessary for or directly related to the performance of the RTA’s functions and activities and for the purpose of:
- providing products that you have purchased;
- using the RTE & RTP online platforms;
- communicating with you about the services we offer;
- providing services or products to you, your school and/or your organisation;
- registering you to receive email newsletters or other materials;
- providing you with information about upcoming events and initiatives; for marketing or promotional purposes;
- facilitating internal business operations;
- seeking donations;
- dealing with complaints or enquiries;
- complying with legal or regulatory requirements.
How to Unsubscribe from communications
EMAIL - Reply unsibscribe to any email OR click the unsubscribe link at the bottom of emails
SMS - Reply STOP to any message from Real Talk. Please note that message and data rates may apply to you for this response.
MAIL - Mark any mailing from Real Talk as 'RETURN TO SENDER PLEASE REMOVE' and return to your local postoffice.
If you access www.realtalkeducation.org, realktalkaustralia.com, realtalkparents.com we may collect additional personal information about you in the form of your IP address and domain name. The websites may use Facebook pixel’s or cookies.
The main purpose of this data collection is to identify users for the following purposes:
- to prepare customised webpages for the user; and
This data collection does not identify you personally, but they may link back to a database record about you. We may use these forms of data collection to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.
- to prepare and deliver customised marketing or promotional material for the user.
RTA’s websites may contain links to other websites. RTA is not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
Use and Disclosure
Generally, RTA only uses or discloses information about you, your school, and/or your organisation for the purposes for which it was collected (as set out above). We do not share your information with other parties except to the extent necessary to accomplish these purposes.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on RTA.
Except as otherwise permitted or required by law, we only disclose your sensitive information with your consent, for the purposes for which it was collected.
RTA stores your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to RTA and RTA takes all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access and Correction
You may access the personal information we hold about you, your school, and/or your organisation by making a written request to the Privacy Officer at firstname.lastname@example.org. RTA will respond to your request within a reasonable period. We may charge you a reasonable fee for providing access to your personal information (but not for making a request for access).
RTA may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify RTA immediately. RTA will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If RTA refuses to correct your personal information, RTA will provide you with a written notice that sets out the reasons for their refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.
Notifiable Data Breaches
If you believe that a data breach has occurred in relation to your personal details, please contact RTA’s Privacy Officer, providing details and circumstances of the data breach.
The advised breach will be investigated immediately, and you will be informed of remedial action to be undertaken. If the breach constitutes a Notifiable Data Breach under the Privacy Act, the Office of the Australian Information Commissioner (OAIC) will be informed as soon as practicable of the breach and provided with the full circumstances and remedial action undertaken by RTA.
Changes to this Policy
Complaints and Feedback
If you wish to make a complaint about a breach of the Privacy Act or Australian Privacy Principles that applies to RTA, please contact RTA as set out below and RTA will take reasonable steps to investigate the complaint and respond to you. If you are not happy with RTA’s response, you may complain directly to the OAIC.
Address: The Privacy Officer, Real Talk Australia, PO Box 146, Salisbury, QLD, Australia, 4107
Email address: email@example.com
Telephone: (07) 3875 2024
For more information about privacy in general, you can visit the OAIC’s website at www.oaic.gov.au.